The real client experience starts after the sale.

It’s that messy middle — when excitement turns to confusion, details slip, and your team scrambles to keep up.

This training shows you how to close that gap for good — turning your process into a structure that scales.

You’ll Learn How To:

• Align sales and operations
  
• Create a repeatable, elevated onboarding process
  
• Protect client trust from day one
  
• Build systems that make growth feel calm, not chaotic
  
  

Meet Your Hosts

Stacey Salyer — Property Management Strategist helping owners move from reactive operators to intentional leaders.
Ben Smith — BrightReach Sales, transforming property management growth from reactive to proactive.

Together, they’ll show you what happens when your systems actually align.